FAQ

Order Related

How will I know if the order is successfully placed?

Once you place the order you will receive a confirmation email. If you haven’t received it, please check your spam mail sometime it directly goes to spam. For any further help, please contact us at +91 7046801532

What should I do, if I am not available to collect my order?

Please write to us at support@ekanalabel.com or call us on +91 7046801532, for any assistance related to your order.
Our customer support team will be happy to help you.
Our working hours are from 11am to 6 pm (Monday – Saturday).

How do I track my order?

You can track the status of your package. The tracking details will be updated within 24 hours after your order has been dispatched from our warehouse.

For orders within India, once your order has been dispatched you will receive an email or Message with the tracking number and the name of the courier company that is processing your order. If you don't receive an email. Please write to us atsupport@ekanalabel.comor call us at +91 7046801532, for any assistance with your order. Our customer support team will be happy to help you.

Our working hours are from 11 am to 6 pm (Monday – Saturday).

What should I do, if there is a delay in delivery?

For delivery deadlines or urgent deliveries, do write in the notes section while placing an order, we will try our best to fulfill it within time.

Please write to us atsupport@ekanalabel.comor call us on +917046801532, for any assistance related to your order.
Our customer support team will be happy to help you. Our working hours are from 11am to 6 pm (Monday – Saturday).

What should I do, my order has an item missing?

Please write to us atsupport@ekanalabel.comor call us at+91 7046801532, for any assistance with your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 6 pm (Monday – Saturday).

Please report within 5 days of receiving the parcel.The opening video is a must to report a missing item.

What should I do, if I need to change the shipping address once the order is in transit?

The address can’t be changed once an order is dispatched. Please write to us atsupport@ekanalabel.comor call us at+91 7046801532, for any assistance with your order.

Our customer support team will be happy to help you. Our working hours are from 11 am to 6 am (Monday – Saturday).

What should I do, my order is damaged?

Please write to us atsupport@ekanalabel.comor call us at+91 7046801532, for any assistance with your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 6 pm (Monday – Saturday).

Please report within 5 days of receiving the parcel.The opening video is a must to report a damaged product.

Shopping

Where do I apply the discount code to get the discount?

Once you are finished selecting your products. Click on ‘Proceed to Checkout’ and enter thediscount codethere.

Can store credit be combined with other coupon codes?

Store credit is a coupon and can't be combined with other coupons.

How do I determine the right fit for a dress?

Please refer to oursize chartavailable alongside every product on the website, for your perfect fit. Please select according to body measurements, if you prefer a comfortable fit you can always select a size bigger for straight cut fits.

How can I find which products have offers on them?

The quick view option of the product will mention in case there is an offer available on it. All our available offers are displayed on the header.

Can I use two codes together?

You cannot combine two codes.

Do you offer customization?

We are a ready-to-wear brand.

Though few of our products have the option of customization. Please call us on+91 7046801532/8799480864, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11am to 6 pm (Monday – Saturday).
Kindly note: Customisation charges applicable.

How do I place a wholesale order?

Please refer tohttps://www.ekanalabel.com/pages/wholesale You can also contact us on+91 7046801532.

Returns and Cancellations

Cancellation, Exchange and Refund?

Please refer to https://www.ekanalabel.com/policies/refund-policy

Shipping Policy

Do you ship internationally?

Yes, we ship worldwide.

How long will it take for an order to reach me?

It is our constant endeavor to deliver your orders on time. Our dispatch time is 24 hours for ready to ship products and few products that are made to order, it may take upto five working days. Delivery period depends upon the location of the customer.

Within India– Our general delivery time frame is 7 – 10 working days. In case of manufacturing delays, it might take 10 – 15 working days, this is mentioned on our website too!

International–From the time of shipping, your orders will take about 10 – 12 days to reach you.

In case your order doesn’t reach you by the expected delivery date, please email us atsupport@ekanalabel.comor call us on+91 7046801532. We will try our best to resolve your issues.

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Payments

What are the different modes of payment that you accept?

We accept all major modes of payments including COD, you can select your desired method during the checkout process, on our website.

Is there a limit on Cash on Delivery order amount?

There is no limit to the amount for Cash on Delivery orders but for orders above Rs 10,000 we will need a confirmation advance of 20% of the total order amount.

What should I do if the payment is debited but the order is not confirmed?

Please email us atsupport@ekanalabel.comor call us on+91 7046801532. Our customer support team will be happy to help you. Our working hours are from 11am to 6 pm (Monday – Saturday).

Still need help? Send us a note.

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